Cancellation & Late Policies

 

our 24-hour Cancellation policy

your appointments are very important to us and the time you schedule is reserved for your exclusive use.   We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.

    •    Less than 24-hour notice will result in a charge equal to 50% of your reserved appointment(s)
    •    ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, or having trouble finding parking. tardiness can effect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period.  After that time, we may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!